Privacy Policy

Last updated: 03/11/2025

This Privacy Policy explains how Roboteer Automation Limited ("we," "us," "our") collect, use, and share your personal data when you use www.justmovedrenovations.com ("the Website" or "our Platform").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Roboteer Automation Limited

hello@roboteer.co.uk

Roboteer Automation Limited, 15 Bridge Road, Wellington, Telford, England, TF1 1EB
Company No: 15185702

We are the Data Controller for personal information collected through the JustMovedRenovations.com platform.

2. What Personal Data We Collect

We collect personal data directly from homeowners who submit an enquiry, and from tradespeople who register to receive leads.

For Homeowners:

  • Name
  • Property address
  • Email address
  • Phone number
  • Details of your home improvement needs or project

For Tradespeople:

  • Business name and contact details
  • Trade category or service type
  • Payment and billing details (if applicable)

3. How We Use Your Data

We process your personal data to:

  • Match your enquiry with relevant Tradespeople.
  • Allow Tradespeople to contact you regarding your enquiry.
  • Improve and monitor our platform's performance.
  • Comply with legal obligations and respond to legitimate requests.

Our lawful basis for processing homeowner enquiries is consent, provided when you submit your details.

For Tradespeople, processing may rely on contract or legitimate interest.

4. How We Share Your Data

We may share your personal data with:

  • Relevant Tradespeople who have agreed to our data use terms, for the purpose of contacting you about your enquiry.
  • Technology and hosting providers who help us operate the website.
  • Regulators, legal authorities, or insurers, where required by law.

We do not sell your data to unrelated third parties for marketing purposes.

We do, however, resell homeowner enquiries to verified Tradespeople as part of our core service.

All Tradespeople receiving your data agree to use it only for legitimate contact regarding your renovation enquiry.

5. How Long We Keep Your Data

  • Homeowner data: kept for up to 12 months after your enquiry, unless you request deletion sooner.
  • Tradesperson account data: retained for as long as the account remains active, and up to 7 years thereafter for accounting and legal purposes.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data ("right to be forgotten").
  • Object to processing or withdraw consent at any time.
  • Request transfer of your data to another service (data portability).

To exercise these rights, email hello@roboteer.co.uk.

We will respond within one month.

7. Cookies

We use cookies to improve your browsing experience and analyse website performance.

Some cookies are necessary for the site to function; others require your consent.

For details, see our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

However, no system is completely secure, and we cannot guarantee absolute protection of your information.

9. Transfers Outside the UK

If we transfer your data outside the UK (for example, to cloud service providers), we will ensure equivalent protection through Standard Contractual Clauses or other lawful safeguards.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Any updates will appear on this page with a new "last updated" date.

11. Contact Us

For privacy-related enquiries or data requests, please contact:

hello@roboteer.co.uk

Roboteer Automation Limited, 15 Bridge Road, Wellington, Telford, England, TF1 1EB
Company No: 15185702

If you are unhappy with our handling of your data, you may also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.